Terms of service

Last updated: 11 November 2026. By creating an account you agree to these terms on behalf of your organisation.

The service

TaskVox Chat lets your organisation chat with visitors on your websites and apps, with an optional AI assistant. Features and limits depend on your plan, shown on the pricing page.

Your responsibilities

• Tell your visitors, for example in your own privacy policy, that you use a chat service and, if switched on, an AI assistant.
• Only add knowledge you have the right to use, and check the assistant's answers for your business.
• Keep your team's logins secure and remove people who leave.
• Don't use the service for spam, illegal content, or to collect card numbers, passwords or other sensitive data in chat.

The AI assistant

The assistant generates answers from the material you provide and can still be wrong. You decide when it hands chats to your team. You are responsible for the information your organisation gives customers.

Payment

Paid plans are billed monthly in advance through Razorpay, plus GST. See the refund and cancellation policy.

Availability

We work to keep the service running and backed up daily, but we don't guarantee it will be uninterrupted. We may change features with reasonable notice.

Ending the agreement

You can close your account at any time. We may suspend accounts that break these terms or don't pay. You can export your data before closing.

Liability

To the extent the law allows, our total liability is limited to the amount you paid us in the 3 months before the claim.

Governing law

These terms are governed by the laws of India.