AI assistant
An AI chatbot for your website that knows when to call your team
Most website chatbots either guess or send people in circles. The TaskVox assistant answers only from material you give it, says when it doesn't know, and passes the conversation to a person in the same window.
Train it on your own material
Add a web page, your whole site through its sitemap (up to 50 pages at a time), a PDF such as a warranty card or price list, pasted text, or questions and answers typed by you.
Each source shows whether it has been read, and you can read a page again after you change it.
Test before customers see it
Ask questions on the Knowledge page the way a customer would. You see the answer and the parts of your material it used, with a match score for each.
Set the rules for handing over
Switch each trigger on or off: the customer asks for a person, the answer isn't in your knowledge, the customer is upset, payments or legal questions, or after a number of replies you choose.
For nights and weekends, choose "Assistant only" and it collects an email instead of promising a person.
Write its instructions in plain words
Give it a name and tell it how to talk: "Use aap. Ask for the order number first. Never promise same-day delivery." It follows these on every reply.
See what it couldn't answer
Every question it handed over for lack of an answer is listed in Reports. Type the answer once and it uses it from then on.