Privacy policy
Last updated: 11 November 2026.
This policy explains what personal data TaskVox ("we") handles when businesses use TaskVox Chat and when people chat with those businesses.
Two kinds of data
- Account data about our customers and their team members: name, email, password (stored only as a one-way hash), login history and billing details. We are responsible for this data.
- Chat data about the visitors who chat with our customers: messages, files, name or email if the visitor shares them, the page they were on and their browser. Our customer decides why this data is collected; we process it on their behalf.
How we use it
- To run the service: deliver messages, assign chats, send the emails our customers switch on (transcripts, reply notifications, alerts).
- To answer visitors with the AI assistant, when our customer turns it on. The visitor's messages and the customer's own knowledge are sent to our AI provider to produce a reply. They are not used by us to train models for other customers.
- To keep the service secure: rate limits, login protection and audit logs.
- To bill our customers through Razorpay.
Who we share it with
Only the service providers needed to run TaskVox Chat: our hosting provider, our AI provider (OpenAI) when the assistant is on, our email provider, and Razorpay for payments. We do not sell personal data.
How long we keep it
Chat data is kept while our customer's account is active, or shorter if they set a retention period. Backups are kept for 14 days. When an account is closed, its data is deleted within 30 days.
Your choices
Visitors: to see, correct or delete chat data, contact the business you chatted with, or write to us and we will pass the request on. Customers: you can export or delete your data, or ask us to, at support@taskvox.in.
Security
Each organisation's data is isolated at the database level, connections use HTTPS, passwords are hashed with Argon2, and team members can be required to use two-factor login.
Contact
Grievance and privacy contact: support@taskvox.in.