Live chat for teams that can't afford to miss a customer

Visitors type their question straight away. Name and email are asked only when nobody is available, so more people actually start a chat.

Least busy, taking turns, or pick from the queue. Limit how many chats each agent handles at once, and choose which people answer which website.

Chats of an agent who went offline return to the queue. Supervisors get an email when a customer waits longer than the time you set.

Visitor's current page, browser and earlier chats beside the conversation. Private notes for colleagues, transfers, saved replies with a slash, files and images both ways.

If the customer closed the tab, your reply also reaches their inbox. When the chat is resolved they get a copy of the conversation.

Open the hosted chat link in a WebView on Android, iOS, Flutter or React Native. Use the same widget key with a signed user id, and the customer sees one history on your website and in the app.